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Smoke-Free Cars

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Smoke-Free Cars

Discover a Cleaner Fleet of Cars in the US and Canada.

We have implemented an improved inspection process to ensure a pleasant rental experience for all our customers. We confirm that a vehicle is "non-smoking" upon delivery to the customer. After return, it is inspected. If it is determined that tobacco odor or residue must be removed from the vehicle, the customer will be charged up to USD 250.00

  • Similar to determining cleaning fees for excess dirt and stains on vehicles, the return agent will inspect the vehicle to find physical evidence that smoking occurred inside the vehicle (ash, cigarette butts, burns caused by cigarettes, etc.) and smoke odor. Photos will be taken as necessary to support the cleaning charge.
  • In general, inspection and notification to the customer will occur at the time of return by our Return Agent in the vehicle return area. If the agent finds evidence of smoking inside the vehicle or there is a smoke odor, the customer will be informed that a cleaning fee of up to USD 250.00 may be applied. The customer will receive a confirmation email of the regular procedure.
  • If the vehicle could only be inspected after the customer has left our facilities and it is determined that it requires cleaning related to tobacco use, the customer will be notified by email that the cleaning charge will be applied to their credit card.

For more information, speak to one of our online operators.

Other Customer Benefits