Pickup and Return Time
Pickup
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00:00 00:30 01:00 01:30 02:00 02:30 03:00 03:30 04:00 04:30 05:00 05:30 06:00 06:30 07:00 07:30 08:00 08:30 09:00 09:30 10:00 10:30 11:00 11:30 12:00 12:30 13:00 13:30 14:00 14:30 15:00 15:30 16:00 16:30 17:00 17:30 18:00 18:30 19:00 19:30 20:00 20:30 21:00 21:30 22:00 22:30 23:00 23:30Flexible Booking
If your plans change, please note that we will not charge additional fees for cancellation of your reservation prior to the start date of your rental.
Cancellation and refund policies
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Cancellation and refund policies
It's important to know the cancellation and refund policies that apply in case you need to cancel or modify your booking. In the case of our reservation service, if you have paid with a credit card and need to cancel your reservation before the start date, you can request a refund to the same payment method used.
It's important to keep in mind that the refund process can take between 10 and 15 business days, and its accreditation will depend exclusively on the bank or financial institution. Therefore, we recommend that you cancel in advance to avoid any delays in the refund process.
However, if you don't show up at the office on the date and time indicated on your voucher, or arrive more than 1 hour late, you will be considered a "No show" passenger. In this case, you won't be entitled to demand a total or partial refund of the amount paid.
It's important to note that, regardless of the reason for canceling your booking (after the start date and time), a penalty and/or administrative fees may apply to the total prepaid amount as applicable. The amount of this penalty will depend on the time elapsed between the payment date and the start of the rental.
In any case, if you have any additional concerns about our cancellation and refund policies, our online helpdesk will be available to answer your questions and help you in any way you need. In summary, when booking with us, you can be sure that we have clear and transparent policies that protect you and your investment in case you need to cancel or modify yourĀ reservation.
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