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Rental Conditions in Portugal

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Conditions

Currency

Euro (EUR).

Tax

Mainland 23%
Madeira 22%
Azores 18%.

Age information

The minimum age is 18 years.
Higher or lower minimum age limits may apply to certain vehicles.

Please, verify at time of booking.

An underage fee will apply for renters 18-24.
The cost will depend on the rental location, but it is usually about EUR 8,25 per day for each driver. In the Azores, the fee is EUR 2.20 per rental day up to a maximum of EUR 22.03 (Valid for drivers between 20 and 22 years of age inclusive).

If the rental is longer than 10 days, renter will only be charged for a maximum of 10 days and this will cover for the duration of the rental, up to 30 days.

Credit Cards

The renter will be required to present an international credit card in his name accepted by AVIS at the time of rental. 

Avis Portugal accepts American Express (excluding American Express Traveler’s Cheque cards), Diners Club, Discover cards, Visa, MasterCard.

Driver's License (Physical)

All Drivers must bring all parts of their valid driving license with them.

If the driving license was issued in a non-European country or in a non-roman alphabet, the customer must bring both the driving license and an International Driving License.

The driving license must have been held for at least 1 year.

At time of rental the renter and authorized drivers must present the Driving License together with the passport issued by the country of origin.

Debit card

Debit cards are not accepted.

Additional Drivers

All additional drivers must meet Avis age, driving license and ID requirements. All additional drivers must be present at time of pick-up of the rental vehicle.

There is a fee for every Additional Driver Avis allows driving the vehicle.EUR 7,90 per day, per driver – maximum up to 8 days. In the Azores, the cost is EUR 25,00 for the total rent.

If the rental is longer than 8 days, renter will only be charged for a maximum of 8 days and this will cover for the duration of the rental, up to 30 days.

If any additional driver is 18-24 years of age, Avis will also charge a young-driver surcharge (EUR 10,00 per day)

Hold Amount

The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows: (The vehicle rental price* + EUR 300 plus 1 tank of gas (or if applicable, the equivalent amount in your local currency) MINUS (Any sum you have already paid when making a “Prepaid” booking)


* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).


** If you buy our “Fuel Up Front” product, we will reduce the EUR 300 (or if applicable, the equivalent amount in your local currency) by the amount we charge you for the “Fuel Up Front” product.


The EUR 300 (or if applicable, the equivalent amount in your local currency) is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:


costs to refuel the vehicle (where relevant); 
additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or to the agreed return location]; 
any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or 
costs incurred as a result of exceeding any relevant mileage restrictions.


Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.

Smoke free cars

It is allowed to smoke in the vehicle in Portugal.
However, if Avis believes that the vehicle smells strongly of smoke a Specialist Cleaning Charge will apply.
Not smoking in the vehicles is strongly recommended.

If the interior of the vehicle is especially muddy, dirty, stained or smelly, and Avis standard cleaning procedure will not fix it, renter will be charged a Specialist Cleaning Charge of EUR 85,00 in Mainland Portugal and Madeira, and EUR 75,00 in the Azores.

Important

Avis and Avis licensees reserve the right to refuse any request for rental including requests for persons under age, persons not in possession of a recognized full and valid driver's license, persons unable to satisfy credit or cash requirements, or persons who, in the opinion of Avis, constitute a risk.

Insurances & Coverages

CDW - Collition Damage Waiver

If renter has a Collision Damage Waiver (CDW) and the vehicle, keys, any accessories or any vehicle documents are damaged or lost through his own fault or that of any of his additional drivers or passengers, the amount he has to pay for the damage will be reduced to no more than the excess stated on the rental agreement, meaning he’ll pay for the damage plus a damage processing fee of EUR 79.95, or the excess, whichever is less.

 

Car GroupsExcess
(Portugal Mainland)
Excess
(Madeira)
Excess
(Azores)
AEUR 1.300,00EUR 1.275,00EUR 747,83
BEUR 1.300,00EUR 1.275,00EUR 898,26
CEUR 1.300,00EUR 1.275,00EUR 997.39
DEUR 4.100,00------------EUR 1.084,35
EEUR 2.100,00EUR 2.040,00EUR 1.084,35
FEUR 2.100,00EUR 2.040,00EUR 1084,35
GEUR 3.100,00EUR 3.060,00EUR 1.746,09
HEUR 5.600,00------------EUR 1.746,09
IEUR 3.100,00EUR 3.060,00------------
JEUR 5.600,00------------EUR 1.084,35
KEUR 3.100,00EUR 3.060,00EUR 1.746,09
LEUR 3.100,00EUR 3.060,00EUR 1.084,35
MEUR 5.600,00-----------EUR 1.084,35
NEUR 2.100,00EUR 2.040,00EUR 1.746,09
OEUR 1.300,00EUR 1.275,00EUR 2.068,70
PEUR 3.100,00EUR 3.060,00EUR 1.084,35

Are there any times when the excess would not apply?
Yes, the amount customers pay will not be reduced if damage was caused by – or as a result of:

Water or fire damage that was not your fault.
Driving the vehicle without due care and attention.
Driving or using the vehicle in breach of your contract.

In most cases, Damage Waiver is provided with the vehicle as standard.
If it’s included, it will be stated on the rental agreement. If it isn’t included, the price depends on the vehicle and the rental location.
But the cost is usually between EUR 15,99 and EUR 28.66 a day.

Customers can reduce the excess even further by buying an excess reduction product.
This also reduces the administration fee.

Please ask Avis about conditions, limits and costs.

TPL - Third Party Liability

Third Party Liability (TPL) cover is provided with the vehicle as standard.
This means that if the renter has an accident in our vehicle and he injures someone, including any of his passengers, or he damages anything which belongs to them, he will not have to pay any of their costs.
Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.

If the law requires us to provide renter with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from the renter if the accident was caused by:

By the renter breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance)

By the renter breaking the law
As a result of the renter’s negligence or recklessness.

Please ask Avis about conditions, limits and costs.

TP - Theft Protection

If renter has Theft Protection (TP) and the vehicle is stolen, the amount he has to pay will be reduced to no more than the excess stated on the rental agreement, meaning he’ll pay for the cost of repair or replacement or the excess, whichever is less.

 

Car GroupsExcess
(Portugal Mainland)
Excess
(Madeira)
Excess
(Azores)
AEUR 1.300,00EUR 1.275,00EUR 747,83
BEUR 1.300,00EUR 1.275,00EUR 898,26
CEUR 1.300,00EUR 1.275,00EUR 997.39
DEUR 4.100,00------------EUR 1.084,35
EEUR 2.100,00EUR 2.040,00EUR 1.084,35
FEUR 2.100,00EUR 2.040,00EUR 1084,35
GEUR 3.100,00EUR 3.060,00EUR 1.746,09
HEUR 5.600,00------------EUR 1.746,09
IEUR 3.100,00EUR 3.060,00------------
JEUR 5.600,00------------EUR 1.084,35
KEUR 3.100,00EUR 3.060,00EUR 1.746,09
LEUR 3.100,00EUR 3.060,00EUR 1.084,35
MEUR 5.600,00-----------EUR 1.084,35
NEUR 2.100,00EUR 2.040,00EUR 1.746,09
OEUR 1.300,00EUR 1.275,00EUR 2.068,70
PEUR 3.100,00EUR 3.060,00EUR 1.084,35

SCDW - Super Collition Damage Waiver

Super Collision Damage Waiver (SCDW) is an excess reduction product which reduces the excess to zero. Renter can purchase this coverage when starting the rental if it is not included in the rate.

Car Groups Cost per day
(Portugal Mainland)
Cost per day
(Madeira)
Cost per day
(Azores)
A EUR 15,20 EUR 15,40 EUR 16,70
B EUR 16,90 EUR 15,40 EUR 16,70
C EUR 15,20 EUR 15,40 EUR 17,29
D EUR 31,30 EUR 31,30 EUR 18,56
E EUR 16,90 EUR 16,40 EUR 19,49
F EUR 16,90 EUR 16,40 EUR 18,56
G EUR 23,65 EUR 18,70 EUR 25,41
H EUR 36,30 ----------- EUR 25,41
I EUR 23,65 EUR 18,70 EUR 18,98
J EUR 36,30 EUR 16,40 EUR 19,49
K EUR 23,65 EUR 18,70 EUR 25,41
L EUR 16,90 EUR 18,70 EUR 19,49
M EUR 36,30 ----------- EUR 18,56
N EUR 16,90 EUR 16,40 ---------
O EUR 15,20 EUR 15,40 -----------
P EUR 23,65 EUR 36,30 EUR 18,98

STP - Super Theft Protection

Is an excess reduction product which reduces the excess to zero.

Car Groups Cost per day
(Portugal Mainland)
Cost per day
(Madeira)
Cost per day
(Azores)
A EUR 15,20 EUR 15,40 EUR 16,70
B EUR 16,90 EUR 15,40 EUR 16,70
C EUR 15,20 EUR 15,40 EUR 17,29
D EUR 31,30 EUR 31,30 EUR 18,56
E EUR 16,90 EUR 16,40 EUR 19,49
F EUR 16,90 EUR 16,40 EUR 18,56
G EUR 23,65 EUR 18,70 EUR 25,41
H EUR 36,30 ----------- EUR 25,41
I EUR 23,65 EUR 18,70 EUR 18,98
J EUR 36,30 EUR 16,40 EUR 19,49
K EUR 23,65 EUR 18,70 EUR 25,41
L EUR 16,90 EUR 18,70 EUR 19,49
M EUR 36,30 ----------- EUR 18,56
N EUR 16,90 EUR 16,40 ---------
O EUR 15,20 EUR 15,40 -----------
P EUR 23,65 EUR 36,30 EUR 18,98

If the vehicle is rented for more than 14 days, renter will only be charged for a maximum of 14 days and get the cover for the duration of the rental, up to 30 days.

What happens if renter loses any optional extras rented or if they are stolen?
If any optional extras are lost or stolen, customer has to pay for the cost of replacement in addition to the rental fee.

Are there any times when the excess would not apply?
Yes, the amount renter pays will not be reduced if the loss or theft was caused by – or as a result of:

Keys being left in the vehicle
Keys being lost or stolen
Using the vehicle in breach of the contract.

If the renter does not have TP and the vehicle, keys, any accessories or any vehicle documents are lost or stolen during the rental, he will have to pay:

The cost of replacement
Plus our loss of use

Please ask Avis about conditions, limits and costs.

PAI - Personal Accident Insurance

Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:

A maximum of EUR 20.000,00 in the event of death, loss of limbs or eyes or permanent total disability
A maximum of EUR 1.000,00 towards emergency medical expenses related directly to the accident.
Medical assistance and rescue costs (conditions apply)

Customers can find more detailed information in the Insurance Terms and Conditions, which he will receive before taking out the insurance.

Some rates include this insurance. In case it is not included renter can purchase it at the counter and its price depends on the rental location, but customers can expect it to cost about EUR 6,40 a day in mainland Portugal and Madeira while, in the Azores, the cost is EUR 5.00 per rental day.

Passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Please ask Avis about conditions, limits and costs.

WPP - Windscreen Protection Product

The customer is exempt from paying the excess in case of glass breakage, except for headlights and taillights.

The cost of the coverage is shown in the table below:

Car Groups Cost per day
(Portugal Mainland)
Cost per day
(Madeira)
Cost per day
(Azores)
A EUR 3,60 EUR 3,60 EUR 8,47
B EUR 4,60 EUR 3,60 EUR 8,47
C EUR 3,60 EUR 3,60 EUR 9,32
D EUR 6,65 EUR 6,65 EUR 10,68
E EUR 4,60 EUR 4,60 EUR 12,71
F EUR 4,60 EUR 4,60 EUR 10,68
G EUR 5,65 EUR 5,65 EUR 15,34
H EUR 6,65 ----------- EUR 15,34
I EUR 5,65 EUR 5,65 EUR 11,02
J EUR 6,65 EUR 4,60 EUR 12,71
K EUR 5,65 EUR 5,65 EUR 15,34
L EUR 4,60 EUR 4,60 EUR 12,71
M EUR 6,65 ----------- EUR 10,68
N EUR 4,60 EUR 4,60 ---------
O EUR 3,60 EUR 3,60 -----------
P EUR 4,60 EUR 6,65 EUR 11,02

SPAI - Super Personal Accident Insurance

Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:

A maximum of EUR 120.000,00 in the event of death, loss of limbs or eyes or permanent total disability.
A maximum of EUR 6.000,00 towards emergency medical expenses related directly to the accident.
Medical assistance and rescue costs (conditions apply).
Baggage up to EUR 6,000 per vehicle – excluding any items customer rented through us (again, there are conditions, and a limit of EUR 350 per item).
Expenses for replacing main house keys and locks up to EUR 500.
Emergency travel expenses up to EUR 500.

Some rates include this insurance. In case it is not included renter can purchase it at the counter and its price depends on the rental location, but customers can expect it to cost about EUR 9,75 a day.

For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

Please note: we are unable to offer Super Accident Insurance when renting VANS.

Please ask Avis about conditions, limits and costs.

Additional charges

Fuel and Electricity Charges

The vehicle will normally be supplied with a full tank of fuel. Renter must return it to us with the same amount of fuel it had in it when he picked it up – usually a full tank – as shown on the factory-installed fuel gauge.

We recommend to fill up as close to the return location as possible on the return date, and keep the receipt to show us.
If customer does not return the vehicle with a full tank – and he can’t show us a receipt for fuel – we will charge him.

Fuel Options

Planning to travel more than 125 kilometers? - Fuel Up Front
Renter can pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for the rented vehicle – plus our costs of refueling the vehicle.
Then renter just returns the vehicle with whatever’s left in the tank (even if it’s virtually empty) so long as the engine still runs.
If renter wants to buy Fuel Up Front, he must ask for and buy it at time of rental.

How do I calculate the cost of Fuel Up Front?
Depending on the rental location, Avis Portugal charges the average fuel price at the start of the rental period – as stated on this EU fuel index: GALP. However, renter will not get a refund for any fuel he does not use.

If renter drives less than 120 kilometers Avis will apply EZ fuel
Often the fuel gauges stills look “full” even if the tank is actually no longer full, so Avis asks customers to fill up the tank near to the return location shortly before returning the vehicle, and provide us a copy of the receipt.

If the customer doesn’t have time to fill up the tank, or can’t show a receipt, Avis will apply EZ Fuel to cover refueling costs.
This shall apply even if the factory-installed fuel gauge shows the tank as full.

How much is EZ Fuel?
Depending on the rental location, customers pay a fixed fee of about EUR 14,00

Pay on Return will apply if renter has driven more than 120 kilometers and:

Doesn`t buy Fuel Up Front
Doesn´t return the vehicle with a full tank

How do I calculate the cost of Pay on Return?Renter will pay for fuel based on the factory-installed fuel gauge rounding down the fuel level to the nearest eighth (1/8) of a tank.
This is based on the manufacturer’s stated fuel tank capacity.

The price per litre will be stated on the rental agreement – plus a processing fee of EUR 18,45. This charge covers our cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer’s rental.

e-Tolls

Some Avis rental locations in Portugal offer E-Toll in selected vehicles.
An E-Toll device lets the renter drive though tolls without needing to stop and pay.

The fee for the e-toll device depends on the rental location, but it is usually around EUR 1.54
If the e-toll device is damaged, lost or stolen, renter will have to pay for a replacement. This is likely to cost from around EUR 30.75 on top of the hire fee.

This service and any toll charges renter incurs will be invoiced after the vehicle is returned to us. He can expect to receive his invoice around 30 days after he has returned the vehicle.

Additional information

Late / Early return charge

If customer wants to extend the rental he should contact us as soon as possible. At the latest, this should be before the end date and time on the rental agreement. Extra days will be charged at ‘pay at location’ prices.

If customer fails to extend the rental and is late returning the vehicle, Avis will charge him for an extra day’s rental plus a late return administration fee for each day or part of a day until the vehicle is returned.

The late return administration fee is EUR 15,00.

One Way rentals

Some rental locations let renters collect the vehicle and any optional extras from one rental location and return them to another.

The price depends on the rental location and the car group rented.
If renter wants to pick up the vehicle and return it to a different location within Portugal, he can expect it to be between EUR 18,45 and EUR 123,00.

If customer wants to pick up the vehicle in Portugal and drop it off in another country, he can expect the cost to be between EUR 430.50 and EUR 5,535.00.

The exact price for this will be either shown or disclosed before completing the booking and stated on the rental agreement.

Driving restrictions

Cross the border

Avis cars rented in Portugal are permitted outside of borders, with restrictions.
Customers are only allowed to use the vehicle in the following countries:

Albania
Andorra
Austria
Belgium
Croatia
Cyprus
Denmark
Finland
France
Greece
Germany
Hungary
Italy
Ireland
Island
Israel
Luxembourg
Malta
Netherlands
Norway
Turkey
Spain
Sweden
United Kingdom
Switzerland

Circulation restrictions

We recommend checking the Internet to find out about any restricted areas before traveling. Websites such as Urban Access Regulations provide useful information.
If the rental location is in or near a restricted area, we will tell customer about it when he picks up the vehicle. We are unable to tell him about any other restricted areas.

Optional services and equipment

Child Safety Seats

In Portugal, all children must normally use a child car seat until they’re 12 years old or 135 cm tall.

Avis Portugal offers baby, child and boosters seats.

A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.

An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.

A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

The fee for renting a seat will depend on the pick-up location – but you can expect it to cost usually EUR 9,40 a day per day in Mainland Portugal and Madeira. In Azores, the fee is EUR 5,00 per day up to a maximum of EUR 50,42 for the total rental.

If the vehicle is rented for more than 10 days, renter will only be charged the additional fee for a maximum of 10 days and he will be able to use the GPS for the duration of your rental, up to 30 days.

If the seat is damaged, lost or stolen, renter will have to pay for a replacement plus the rental costs.
This is likely to cost between EUR 20.00 and EUR 150.00 on top of the hire fee

Remember, it is always the renter’s responsibility to check the seat is fitted correctly before driving away.

Customers with disabilities

Regrettably, Avis Portugal does not currently offer specially adapted vehicles at this time.
Unfortunately Avis Portugal does not offer hand controls or panoramic mirrors in their vehicles at this time.

GPS

Most Avis locations offer GPS.

The fee for the rental of a GPS will depend on the rental location, but the estimated cost is shown in the table below:

Number of days Mainland Portugal
Madeira
Azores
1 - 3 days EUR 15,00 per day EUR 10,70 per day EUR 10,00 per day
4 - 7 days EUR 60,00 (total) EUR 43,20 (total) EUR 10,00 per day
8 or more days EUR 70,00 (total) EUR 54,70 (total) EUR 90,00 (total)


If the GPS device is damaged, lost or stolen, renter will have to pay for a replacement. This is likely to cost EUR 118.08 on top of the hire fee.

In some countries, it is against the law to use a GPS that tells where speed cameras are. If you plan to travel outside Portugal, you should check to see whether you can use our GPS as it will give you speed information.

Mobile Wi-Fi

Avis Portugal offers Mobile Wi-Fi devices. We provide this service on behalf of a third party – so renter will need to read and agree to separate terms and conditions with them. Avis will provide these terms and conditions at the rental location.

The fee for hiring mobile Wi-Fi will depend on the rental location, but it is usually about EUR 7,30 a day.

If the mobile Wi-Fi device is damaged, lost or stolen, customer will have to pay for a replacement. This is likely to cost around EUR 147,60 on top of the hire fee.

If the SIM card or an accessory part of the mobile Wi-Fi device is damaged, lost or stolen, renter will have to pay for a replacement.
This is likely to cost EUR 36.90 on top of the hire fee.

In many countries, including Portugal, it is illegal to drive while using a handheld mobile phone, tablet or other communications device.
It is customers’ responsibility to drive safely and according to the laws of the country they are driving in.

Winter equipment

Unfortunately Avis Portugal does not offer all weather tyres, snow chains and/or ski racks at this time.