Rental Conditions in Luxembourg

A credit card in the name of the main driver must be produced at the time of rental.The following major credit cards are accepted:

✓American Express (excluding American Express Traveller’s Cheque cards)
✓Diners Club
✓Visa
✓MasterCard

2 payment cards required (one of them must be an American Express or Diners) for categories G and L.

Please note that the credit card must have the renter's name and numbers embossed on it.

Cash payments are not accepted.

No, debit cards are not accepted.

Yes. All drivers must bring all parts of their valid driving licence with them.

They must bring both their driving licence and either an international driving licence or an official English translation, by a notary, of their driving licence if:

✓A driving licence was issued in a non-European country, and you are renting outside that country.
✓A driving licence was issued in a non-roman alphabet like Arabic, Greek, Russian, Hebrew or Japanese.

Yes. All drivers must have held their licences for at least 1 year.

If a licence does not show the driver has held it for the minimum period, then they must provide evidence, such as:

✓Previous driving licences.
✓Or a letter from their driving licence authority stating that they have held it for this minimum period.

Yes, you must bring:

✓The payment card (*) that was used to make your booking. For some vehicles, two payment cards in your name will be required.
✓Photo ID featuring a recognisable photo taken in the last 10 years. We will accept your passport, a national identity card or any other form of government-issued identification.

(*) Please note that the credit card must have the renter's name and numbers embossed on it.

Yes, Super Cover is an excess reduction product which reduces your excess to zero.
The price depends on the vehicle and location – but you can expect it to costs between EUR 21 and EUR 26 a day.

If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

If any optional extras are damaged, you have to pay for the cost of replacement, or their estimated repair costs in addition to the rental fee.

Yes, the amount you pay will not be reduced if damage was caused by – or as a result of:

✓Water or fire damage, that was not your fault
✓Driving the vehicle without due care and attention.
✓Driving or using the vehicle in breach of your contract.

If the vehicle, keys, any accessories or any vehicle documents are damaged during your rental, unless you can prove the damage was not in any way your fault or due to your negligence, you’ll have to pay:

✓Either the cost of replacement, or the estimated repair costs – whichever is cheaper.
✓Plus our loss of use.
✓Plus an administration fee.

If we find damage, we’ll charge the amount you have to pay to your card.

Super Theft Protection (STP) is an excess reduction product, which reduces your excess to zero. The price depends on the vehicle and location location

If any optional extras are lost or stolen, you have to pay for the cost of replacement in addition to the rental fee.

Yes, the amount you pay will not be reduced if the loss or theft was caused by – or as a result of:

✓Keys being left in the vehicle.
✓Keys being lost or stolen.
✓Using the vehicle in breach of the contract.

If the vehicle, keys, any accessories or any vehicle documents are lost or stolen during your rental, you’ll have to pay:

✓The cost of replacement.
✓Plus our loss of use.

If you can show theft was not in any way your fault or due to your negligence, we will refund these costs to you.

If a loss or theft has occurred, unless you can prove the theft was not in any way your fault or due to your negligence, we’ll charge the amount you have to pay to your card.

Personal Accident Insurance (PAI) covers the driver of the vehicle (and any insured person) in the event of an accident, and in addition the luggage and personal belongings of the insured person in the event of damage, theft or loss.

Based on the justifications you provide, you can obtain a compensation.

Personal Accident Insurance provides the following benefits:

✓A maximum of EUR 100.000 in the event of death, loss of limbs or eyes or permanent total disability.
✓A maximum of EUR 25.000 towards emergency medical expenses related directly to the accident, with an excess of EUR 70.00 per claim.
✓Medical assistance and rescue costs (conditions apply).
✓Luggage and personal belongings up to EUR 2.000 per vehicle - excluding any items you rented through us, (again, there are conditions, within the limit of EUR 250.00 per item and with an excess of EUR 75.00 per claim), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle.

In addition, in case of theft, a statement of theft should be reported to the police within 48 hours.
Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.

If you’ve bought Personal Accident Insurance, it will be stated on your rental agreement.

Yes, you can purchase our Super Personal Accident Insurance (SPAI) insurance which increases your cover, reduces your excess to EUR 50,00 per claim and provides the following enhanced benefits, based on the justifications you provide:

✓A maximum of EUR 200.000 in the event of death, loss of limbs or eyes or permanent total disability.
✓A maximum of EUR 50.000 towards emergency medical expenses related directly to the accident, with an excess of EUR 70,00 per claim.
✓Medical assistance and rescue costs (conditions apply)
✓Luggage and personal belongings up to EUR 6.000 per vehicle – excluding any items you rented through us (again, there are conditions, within the limit of EUR 350,00 per item and with an excess of EUR 70,00 per vehicle), provided that such luggage and personal belongings were in the luggage compartment, in the roof box or in the glove box of the vehicle.
In addition, in case of theft, a statement of theft should be reported to the police within 48 hours.
Such statement of theft shall necessarily contain the exhaustive list of stolen items which would be considered to determine any possible compensation.
✓Expenses for replacing main house keys and locks up to EUR 750,00
✓Emergency travel expenses up to EUR 750,00

Yes, you can buy Super Personal Accident Insurance no matter what vehicle you rent.

If you’ve bought Super Personal Accident Insurance, it will be stated on your rental agreement.

If the driver of the vehicle is involved in an accident and is injured or dies, no compensation will be possible through us.

If any personal items in the vehicle are damaged, lost or stolen, their repair or replacement will not be borne by us.

For information, passengers are considered third parties and would benefit from the third party liability cover provided with the vehicle as standard.

We recommend you check the Internet to find out about any restricted areas before you travel.

Websites such as URBAN ACCESS REGULATIONS provide useful information.

If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.
We are unable to tell you about any other restricted areas.

You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:

✓All parking fines or charges.
✓Toll charges.
✓Towing charges.
✓Clamping costs.
✓Traffic fines or charges.
✓Speeding fines.
✓And any other charges or fines.

If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:

✓Our administration fee of GBP 30,00 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
✓Our administration fee of between GBP 24,00 and EUR 45,00 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred (EUR 40,95 for Luxembourg).
✓Plus the fine or charge – if we have to pay it.

Some of our rental locations offer a Delivery Service where we drop the vehicle – and any optional extras you pre-booked – off at a time and place you request.

If you want to have the vehicle delivered, you must:

✓Be resident in this country.
✓Be present at the delivery location during your requested delivery period.

You will be responsible for the fuel used – at the Pay on Return rates - to deliver the vehicle to you at the Pay on Return rates – unless you buy Fuel up Front.

The fee for this depends on where you’re renting and where the vehicle is being delivered to – but you can expect it to be between EUR 50,00 and EUR 97,00

Please give us 24 hours’ notice that you would like us to deliver the vehicle to you.

Some of our rental locations offer a Collection Service where we collect the vehicle – and any optional extras you rented – at a time and place you request.

If you want to have the vehicle collected, you must be available to hand the vehicle over.

You will be responsible for the fuel used – at the Pay on Return rates – to return the vehicle to our nearest rental location unless you buy Fuel up Front.

Collection fees depend on the vehicle group you’ve selected, and the distance from the collection point to the nearest rental location but you can expect it to be between EUR 50,00 and EUR 97,00.

Please give us 24 hours’ notice when you want the vehicle collected.

If the vehicle, keys, any accessories, any vehicle documents and any optional extras aren’t there when we come to collect, you’ll still be charged for the collection.

You’ll then need to book a new collection – and pay another collection fee – or bring the vehicle back to the rental location yourself.

You are only allowed to use the vehicle in the following countries:

✓Andore
✓Austria
✓Belgium
✓Croatia
✓Czech Republic
✓Denmark
✓Germany
✓Finland
✓France (the European part)
✓Hungary
✓Republic of Ireland
✓Italy
✓Liechtenstein
✓The Netherlands
✓Norway
✓Monaco
✓Poland
✓Portugal
✓Scotland
✓Slovenia
✓Slovakia
✓Spain
✓Sweden
✓Switzerland
✓United Kingdom
✓Wales

You are not allowed to use the vehicle in:

✓Corsica
✓The Italian Islands
✓Melilla
✓Ceuta
✓The Spanish Islands
✓Channels Islands
✓The Isle of Man

No, regrettably, we do not offer any products which enable you to drive in other countries.

Yes, we offer baby, infant, child and boosters seats.

✓A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.

✓An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.

✓A child seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.

✓A booster seat is typically suitable for a child aged 8 to 11 years old and weighing between 20 and 45 kilos.

Remember, it is always your responsibility to check the seat is fitted correctly before you drive away.

Please note: In Luxembourg, all children must normally use a child car seat until they’re 8 years old or 135 cm tall.

The fee for renting a seat will depend on where you’re renting – but you can expect it to cost between EUR 6,00 and EUR 19,00 a day.

You’ll only be charged for a maximum of EUR 72,00 and get to use the seat for the duration of your rental, up to 30 days.

If the seat is damaged, lost or stolen, you will have to pay for a replacement.

This is likely to cost between EUR 100,00 and EUR 300,00 on top of the hire fee.

If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Yes, the fee for renting a GPS will depend on where you’re renting – but you can expect it to cost between EUR 16,00 and EUR 20,00 a day.

If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.

If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement.

This is likely to cost between EUR 100,00 and EUR 300,00 on top of the hire fee. If you can show the damage or loss was not in any way your fault or due to your negligence, we will refund this cost to you.

Please note: In some countries, it is against the law to use a GPS that tells you where speed cameras are.

If you plan to travel outside Luxembourg, you should check to see whether you can use our GPS as it will give you speed information.

All our vehicles are maintained to the manufacturer’s standards, and they’re roadworthy when you pick them up so mechanical failure in our vehicles is rare.

So long as you’re using the vehicle in a country we’ve agreed to, we provide roadside assistance or recovery free of charge.

You can only use our roadside assistance provider to help you. You’ll find their contact details inside the vehicle.

You must tell us if you break down or have an accident.
If you need roadside assistance, we will arrange this for you but you will have to pay for it.
You will also be charged for any costs we incur getting the vehicle back on the road in the country of rental.

This may include, but is not limited to:

✓Call out and recovery costs as charged by our Assistance supplier.
✓Repair costs.
✓Loss of use, including on the ground vehicle idle time fee of EUR 37.00
✓Repatriation costs.
✓An administration fee of EUR 45.00
✓Any costs to take you, and/or any of your passengers, to another location.
✓Electrical Charge for EV Vehicles (Where the cable is in working order).

Roadside Assistance Plus provides roadside assistance if you break down as a result of:

✓Flat batteries.
✓Flat tyres.
✓Keys locked in the vehicle.
✓Loss of keys.
✓Running out of fuel.
✓Using the wrong fuel for the vehicle.

Provided you are using the vehicle is a country we have agreed to.

You will only need to pay for the costs of any additional items needed to get the vehicle back on the road – like fuel or tyres.

The price will depend on where you’re renting – but you can expect it to be between EUR 3,00 and EUR 5,00 a day.

If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get cover for the duration of your rental, up to 30 days.

If you are involved in an accident, or the vehicle, keys, any accessories, any vehicle documents or any optional extras are damaged, lost or stolen; you must complete and return an incident report form and if available, the European accident report form.