Currency
Euro (EUR).
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25 years.
To drive our vehicles, you – and all of your drivers - need to be at least 21 years old and have held a full, valid driving licence for at least 2 years at the start of your rental. For car groups A, B and E you – and all the authorized drivers - need to be at least 19 years old and have held a full, valid driving licence issued from at least 1 year
A young driver fee will apply to customers between 21-24 years of age. The cost of this fee will depend on where the vehicle is picked up from – but you can expect it to be between EUR 21.39 and EUR 25.66, per day, for each driver. Maximum charge of 15 days per driver, per rental. A Young Driver must have held a full and valid driving license for at least 2 years at the start of the rental.Other age restrictions may apply to certain groups of vehicles.
Avis Italy accepts:
✓Visa
✓Mastercard
✓American Express
✓Diners
For some vehicles, two valid traditional credit cards are required. They must be issued from two different banks. Both cards must be in the cardholder's name.
Number of Credit Cards Required
Car Group: A, B, C, D, E, F, G, H, I, J, K, M, N, O and P: 1 (one) Credit Card
Car Group: L: 2 (two) Credit Cards
Avis will request an authorization on the charge card. While this hold is in place the funds will not be available for use. When the rental is over Avis will process the reversal but the bank may take time to post it back to the account.
We do not accept Digital Payment Cards.
All Drivers must bring all parts of their valid driving license with them.
If the driving license was issued in a non-European country, the customer must bring both the driving license and an International Driving License.
All drivers must have held their licences for at least 12 months (2 years if aged 21-24 and renting a vehicle category bigger than C)
ID requirements: At time of rental the renter and authorized drivers must present the Driving License together with the passport issued by the country of origin.
We do not accept digital driving licenses.
The amount of the pre-authorisation taken on pick-up of the rental vehicle is calculated as follows:
(The vehicle rental price* + EUR 200**) MINUS (Any sum you have already paid when making a booking)
* The "vehicle rental price" includes the vehicle rental cost and all optional extras you’ve requested, calculated at the start of the rental based on the intended length of the rental. For the avoidance of any doubt, any “Pay at Location” amount you owe in relation to the vehicle rental (including any optional extras) will be included as part of the pre-authorisation and will be charged to you at the end of the rental (using the card provided for the purposes of the pre-authorisation, unless agreed otherwise).
** If you buy our “Fuel Up Front” product, we will reduce the EUR 200 by the amount we charge you for the “Fuel Up Front” product.
The EUR 200 is included as part of the pre-authorisation in case we have to charge you at the end of the rental for any of the following:
✓costs to refuel the vehicle (where relevant);
✓additional rental charges in circumstances where you fail to return the vehicle or any optional extras at the end of the agreed rental period [or
to the agreed return location];
✓any additional charges or fines you incur relating to your use of the vehicle (which we have been notified of prior to you returning the vehicle, which will include, for example, charges relating to traffic violations); and/or costs incurred as a result of exceeding any relevant mileage restrictions.
Where the pre-authorisation we take does not cover the charges you incur, we will request you make a further payment for the additional amounts owed.
In relation to certain high value vehicles, we may require you to provide us with two payment cards for the purposes of the pre-authorisation.
While this hold is in place the funds will not be available for use. When the rental is over Avis will process the reversal but the bank may take time to post it back to the account.
You are responsible for all administrative sanctions attributable to the use of the vehicle by you or other drivers during the rental period.
Administrative sanctions are understood to be:
If we receive an administrative sanction attributable to the Customer during the rental period, we will charge the following:
Smoking is not permitted in Avis vehicles. If we believe anyone has smoked in the vehicle during the rental period, a specialist cleaning charge will apply.
In case the interior of the vehicle is left especially muddy, dirty, stained or smelly, and our standard cleaning procedure will not fix it, renter will be charged a Specialist Cleaning Charge between EUR 61.00 and EUR 197.93
Is an OPTIONAL coverage (taxable) that reduces the amount that the renter has to pay if the vehicle is damage during the rental.
If CDW is not purchased or it is not included in the rate of the reservation, the customer will be responsible for the total value of the car plus the loss of profit and an administrative fee.
If CDW is purchased and the vehicle is damaged, the renter`s liability is reduced to the excess stated on the rental agreement plus a damage processing fee of EUR 93.71
| Car Groups | Excess in the event of damage (With CDW) |
|---|---|
| A | EUR 1.000 |
| B | EUR 1.000 |
| C | EUR 1.000 |
| D | EUR 1.500 |
| E | EUR 1.500 |
| F | EUR 2.000 |
| G | EUR 2.000 |
| H | EUR 2.000 |
| I | EUR 2.000 |
| J | EUR 1.500 |
| K | EUR 1.500 |
| L | EUR 2.800 |
| M | EUR 2.800 |
| N | EUR 2.000 |
| O | EUR 2.800 |
| P | EUR 2.000 |
Third Party Liability (TPL) cover is provided with the vehicle as standard. This means that if the renter has an accident in our vehicle and he injures someone, including any of his passengers, or he damages anything which belongs to them, he will not have to pay any of their costs.
Third Party Liability cover does not cover any death or injury suffered by the driver of our vehicle or any damage to personal items in our vehicle.
If the law requires us to provide renter with third party liability cover, the minimum cover required by law will still apply but we, or our insurer, may seek to recover our costs from the renter if the accident was caused by:
✓By the renter breaking the contract (for example allowing someone we had not approved drive the vehicle of driving whilst under the influence of alcohol, drugs or any other unlawful substance).
✓By the renter breaking the law.
✓As a result of the renter’s negligence or recklessness.
If TP is not purchased or is not included in the rate, in case of theft the customer will be responsible for the total value of the rental car plus the loss of profit and an administrative fee.
If TP is purchased and the vehicle is stolen, the amount he will have to pay will be reduced to no more than the excess stated on the rental agreement, which will depend on the car group and the rental location.
Theft Protection is mandatory in Italy.
| Car Groups | Excess in the event of theft (With TP) |
|---|---|
| A | EUR 2.000 |
| B | EUR 2.000 |
| C | EUR 2.000 |
| D | EUR 2.500 |
| E | EUR 2.500 |
| F | EUR 3.000 |
| G | EUR 3.000 |
| H | EUR 3.000 |
| I | EUR 2.500 |
| J | EUR 2.000 |
| K | EUR 2.500 |
| L | EUR 3.000 |
| M | EUR 3.000 |
| N | EUR 3.000 |
| O | EUR 3.000 |
| P | EUR 3.000 |
Personal Accident Insurance (PAI) covers the driver of the vehicle in the event of an accident. Personal Accident Insurance provides the following benefits:
✓A maximum of EUR 100,000 in the event of death, loss of limbs or eyes or permanent total disability.
✓A maximum of EUR 25,000 towards emergency medical expenses related directly to the accident.
✓Medical assistance and rescue costs (conditions apply).
✓Luggage up to EUR 2,000 per vehicle excluding rented products (if applicable and with a limit of EUR 250.00 per item).
✓Emergency travel expenses up to EUR 250
Super Personal Accident Insurance (SPAI) provides the following enhanced benefits:
✓A maximum of EUR 200,000 in the event of death, loss of limbs or eyes or permanent total disability.
✓A maximum of EUR 50,000 towards emergency medical expenses related directly to the accident.
✓Medical assistance and rescue costs (conditions apply).
✓Baggage up to EUR 6,000 per vehicle – excluding any items you rented through us (again, there are conditions, and a limit of EUR 350.00 per item).
✓Expenses for replacing main house keys and locks up to EUR 750.00
✓Emergency travel expenses up to EUR 750.00
Renter must return the vehicle with the same amount of fuel it had in it when he picked it up – usually a full tank – as shown on the factory-installed fuel gauge. We recommend to fill up as close to the return location as possible on the return date, and keep the receipt to show us. If customer does not return the vehicle with a full tank – and can’t show us a receipt for fuel – we will charge him.
Fuel Options
Fuel Up Front: renter can pay for a full tank of fuel, based on the manufacturer's stated fuel tank capacity for the rented vehicle – plus our costs of refueling the vehicle. Then renter just returns the vehicle with whatever’s left in the tank (even if it’s virtually empty) so long as the engine still runs. If renter wants to buy Fuel Up Front, he must ask for and buy it at time of rental.
How do I calculate the cost of Fuel Up Front?
We charge the average fuel price at the start of your rental period – as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm However, you don’t get a refund for any fuel you don’t use.
If renter drives less than 120 kilometers Avis will apply EZ fuel?
Often the fuel gauges stills look “full” so Avis asks customers to fill up the tank near to the return location and show a copy of the receipt when returning the vehicle. If the customer doesn’t have time to fill up the tank, or can’t show a receipt, Avis will apply EZ Fuel to cover refueling costs.
EZ Fuel cost can vary depending on the location. It is generally a fix fee of EUR 15.00
Pay on Return: will apply if renter has driven more than 120 kilometers and:
✓Doesn`t buy Fuel Up Front.
✓Doesn´t return the vehicle with a full tank.
He will pay for fuel based on the factory-installed fuel gauge rounded down to the nearest eighth (1/8) of a tank. This is based on the manufacturer’s stated fuel tank capacity.
Avis charges the average fuel price at the end of the rental period for Italy – as stated on this EU fuel index: http://ec.europa.eu/energy/observatory/oil/bulletin_en.htm plus a processing fee of about EUR 18.30. This charge covers Avis cost of driving to the nearest petrol station at short notice, and potentially delaying the next customer’s rental.
ELECTRIC VEHICLES
You must return the vehicle with at least a 70% battery charge, or the same % battery charge as it had at time of pick-up.
We charge a fixed amount dependent on the battery life showing on the factory-installed battery gauge. This is the “Pay on Return” rate. The amounts charged are set out below:
| Battery Charge | Fixed Cost (inclusive of VAT) |
| If you return the electric vehicle with 70% or more battery charge. | No Cost. |
| If you return the electric vehicle with between 11% - 69% battery charge. | EUR 31.36 |
| If you return the electric vehicle with 10% or less battery charge. | EUR 49.78 |
Yes, certain areas, such as the centre of Milan-area C, have congestion charging zones meaning you need to pay a fee if you wish to drive in certain areas, on certain days and during certain times.
In addition, there are toll roads and toll bridges which require you to pay a fee if you wish to use them. If you do not pay these charges before you enter such areas or use such roads or bridges, you will incur a fine.Websites such as URBAN ACCESS REGULATIONS provide useful information.
If the rental location is in or near a restricted area, we will tell you about it when you pick up the vehicle.
We are unable to tell you about any other restricted areas.
You are responsible for all fines and charges issued as a result of you or your additional drivers using the vehicle. Fines and charges could include:
✓All parking fines or charges.
✓Toll charges.
✓Towing charges.
✓Clamping costs.
✓Traffic fines or charges.
✓Speeding fines.
✓And any other charges or fines.
If a fine or charge is sent to us because you haven’t paid a charge or complied with the law, we will take payment for:
✓Our administration fee of GBP 30,00 for each fine or charge issued in the United Kingdom to cover our costs of dealing with the fine or charge, or
✓Our administration fee of between EUR 24,00 and EUR 48,80 for each fine or charge issued in any other country, which will be charged in the currency of the country where the fine occurred.
✓Plus the fine or charge – if we have to pay it.
Avis cars rented in Italy are permitted outside of borders, with restrictions. Renters are only allowed to use the vehicle in the following countries:
| Austria | Andorra | Belgium | Vatican City | Croatia (Excluded H and L categories) | Denmark | France | Gemany |
| Gibraltar | Greece | Luxembourg | Liechtenstein | Monaco | Norway | Holland | Portugal |
| United Kingdom | Slovenia (Excluded H and L categories) | Spain | Sweden | Switzerland | Hungary | ----- | ----- |
On the condition of paying the cross border fee set out below when you cross the borders of Italy (as defined above) into one or more of the permitted countries, your rental will be subject to a cross border fee of EUR 24.00. The cross-border fee will apply only once for the duration of your rental, no matter how many times you cross borders between permitted countries.
It is not allowed to transport vehicles by boat or ferries.
Travel to Switzerland: For all vehicles on the Swiss Highways, you must purchase a special vignette to be able to travel on the Swiss highways. The cost is SFR 40.00 and can be purchased at the border. A fine of SFR 100,00 shall be imposed if the absence of a label affixed to the windscreen is detected.
Travel to Austria: All vehicles travelling in Austria must have a label that can be bought at the border. It is available for specific periods of use, with the purchase of at least one day. Fines for failure to comply with the vignette purchase is EUR 200.00 or more.
Please note: In the Italy, all children must normally use a child car seat until they’re 11 years old or 36 kg.
Avis Italy offers Infant seats – Baby Seats and Child Booster Sets.
A baby seat is typically suitable for a child from birth to 12 months old and weighing no more than 13 kilos.
An infant seat is typically suitable for a child aged 9 months to 4 years old and weighing between 9 and 18 kilos.
A booster seat is typically suitable for a child aged 4 to 11 years old and weighing between 15 and 36 kilos.
Remember, it is always the renter’s responsibility to check the seat is fitted correctly before you drive away.
The fee for renting a seat will depend on the pick-up location – but you can expect it to cost between EUR 11.59 and EUR 33.67 a day. If you rent the vehicle for more than 3 days, you’ll only be charged for a maximum of 3 days and get to use the seat for the duration of your rental, up to 30 days.
If the seat is damaged, lost or stolen, you will have to pay for a replacement. This is likely to cost between EUR 30.50 and EUR 151.01 on top of the hire fee.
The fee for renting a GPS will depend on the rental location – but you can expect it to cost between EUR 16.65 and EUR 19.98 a day. If you rent the vehicle for more than 10 days, you’ll only be charged for a maximum of 10 days and get to use the GPS for the duration of your rental, up to 30 days.
If the GPS is damaged, lost or stolen, you’ll have to pay for a replacement. This is likely to cost:
✓Loss, Theft and damage EUR 100.00
✓Charging cable EUR 25.00
✓Support tool for GPS EUR 25.00
✓GPS bag EUR 20.00